Any questions regarding pre-booking or post-booking your party?! See below! If your question is not answered below, please e-mail email@example.com or call (608) 848- 3547.
I am having trouble finding the date and time I want for my party on your website: There are a few reasons the date and/or time you are hoping for is unable to be booked: a party is already booked at that time, Gymfinity is closed or has something else scheduled at that time that would conflict with parties, or the party date you are choosing is less than 10 days away from the current date. If you wish to double check or book a party that is less than 10 days away, please e-mail firstname.lastname@example.org.
What happens during the two hour party?: 75 minutes is spent in the gym playing games, running through our “Big Poppa” inflatable, climbing through our obstacle course, bouncing on the trampolines, diving into the foam pit and climbing on our rock-wall! After the fun is done in the gym, it is time for food/cake/presents in the party room for 45 minutes!
When would the $50 food fee be applied?: We allow desserts (cake, cookies, brownies, etc.), fruits, vegetables, and drinks to be brought in without the fee. If you wish to have your own food delivered, bring in food not listed within what we allow, crock-pots, etc., the food fee will be applied.
Is the food you provide peanut free?: Yes! The pizza and cupcakes are peanut free!
Can you accommodate someone with a gluten allergy?: Yes! We can order you a gluten free pizza! If you wish to bring in special food items for a few guests, that is okay and will not fall under the $50 food fee. We understand that some guests may need special food accommodations!
Do you have a freezer for ice cream or ice cream cakes?: No, we do not. Sorry!
Can I bring decorations?: Yes! You are able to bring items to jazz up the party room like table decorations, cupcake toppers, balloons, etc. But we are unable to tape anything to the walls or ceiling.
Does the birthday child and guests need participation forms filled out?: Yes! Our participation forms are to be filled out YEARLY! If you have not been to Gymfinity for a while, odds are you need to fill out the form! Our participation form can be found here.
Do I get invitations?: Yes! Those are located here. You are able to fill in your information and hand them/ mail them! You can print and hand write the information in or… if you have Adobe PDF, you can open the document, go to tools across the top, select “fill & sign,” and insert text boxes to type the information in and print multiple copies!
Can I use a coupon on my party/ are there discounts?: Yes, and yes! We offer $20 off a party if you are a Gymfinity Member. (If you are not a member, and are interested in becoming one or want more information, ask the front desk!) You are also able to apply other coupons (Bucky Book, Mailer Postcard Coupons, etc.) but are unable to use more than one coupon. You can pair a membership discount with a coupon!
Can I cancel my party?: Yes. If a problem arises and you must cancel your party, you are able to do so by emailing email@example.com. The $50 deposit is non-refundable.
Can I reschedule my party?: Rescheduling a party can be discussed on a party-to-party basis, based on availability and Gymfinity staffing. If there is a scheduling conflict and you wish to reschedule to a future date, please e-mail firstname.lastname@example.org as soon as possible.
Can I change my party booking?: Did you book a white ribbon and wish you had booked blue ribbon? Did you choose two add on pizzas and now you want twelve? Did you book a party for 24 kids and now 13 are coming? No problem! Changes can be made to your party booking through Noon (12pm) the Friday before your party! To make changes, e-mail email@example.com or call (608) 848-3547.