Make Up Policy

  • Families must notify our gym office at gymoffice@gymfinity.com or call us at 608.848.3547 at least 24 hours in advance of the absence. Please include your student's reason for absence in your message. Emergencies and illness: please call as soon as possible. If we are not notified prior to absence, your student will not be eligible for a makeup.

 

  • We CANNOT schedule makeups prior to an absence occurring.

 

  • Students are allowed 1 makeup per calendar month. All other makeups will receive an open gym pass. No compensation or tuition credit will be issued for any absences.

 

  • Families need to contact the gym office to schedule the makeup within 2 weeks of the absence. After 2 weeks, your make up is forfeited.

 

  • Makeups are NOT guaranteed. Due to capacity limits of classes, we cannot guarantee a makeup in a specific class, time, day, or instructor. Makeups may be in a class that is a different level or age group than your student's regular class.

 

  • We will do our best to accommodate families with siblings who wish to attend the same class for a makeup, but we cannot guarantee there will be an available option.

 

  • If you miss your makeup, it cannot be rescheduled and you forfeit that makeup.

We will do our best accommodate extenuating circumstances. Please contact our gym office to discuss specific situations.